Online Help Desk

The Global Solution to Support Our Valued Clients

We have two ways to offer you technical support.

Service request-based solution

HelpSTAR is a leading product in the intensely competitive help desk market. The service request is the basis of all help desk activity. A new service request is created for each new job, call or action that is undertaken by the help desk. End users can submit service requests from their Windows clients, over the Web or via email.

Remote support staff can open and update requests via the Web Interface. HelpSTAR's integration with the Web and email allows your organization to support users worldwide.

Help Desk Software by HelpSTAR.com

Remote PC access solution

With WebEx Support Center, our Technical Support Representatives can instantly view, diagnose, and resolve issues online with any user, anywhere in the world. We can easily access your computer and solve any issue just as if we were standing right there with you.

We can also provide quick visual training by sharing your own screen to demonstrate products and features of our entire TR-net product line.

Webex Support Center is trusted by top technical support organizations around the world. It utilizes standard http/https ports and works through virtually all firewalls and is designed for security from the ground up. Data is transmitted using industry standard 128-bit SSL encryption over standard https ports. Customers approve each action and are in full control of sessions at all times.